Shipping Policy

This policy applies to all orders placed on britishhongkong.com. It covers the live products purchased through this store.

Shipping coverage

We ship to eligible addresses within the United States. We do not ship internationally. We do not ship to APO/FPO/DPO addresses, freight forwarders, locations without carrier service, or buildings that refuse carrier delivery. Oversized or multi-piece orders are not shipped to PO Boxes. Checkout does not display a shipping option for an ineligible address.

Order processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Processing starts after successful payment authorization and ends when the carrier accepts the parcel. Standard processing time is 1–3 business days.

An additional 2 business days applies to high-quantity sets, split shipments, inventory verification, reinforced packaging, address verification, fraud review, and peak holiday volume.

Delivery and carriers

Standard delivery takes 4–8 business days after shipment. Large sets and orders divided into several parcels take 5–12 business days after shipment. Weather emergencies, carrier interruption, holiday congestion, regional transportation disruption, and inaccurate customer address information extend delivery by the length of the disruption. Delivery dates shown at checkout are estimates, not guaranteed arrival times.

USPS, UPS, FedEx, and regional ground carriers deliver orders. We select the carrier according to parcel size, destination, warehouse location, and service coverage.

Shipping charges

Eligible U.S. orders receive free standard ground shipping. Expedited delivery, carrier rerouting, reshipping after an incorrect address, refused delivery, and uncollected parcels are not free.

Applicable sales tax is calculated at checkout based on the shipping address and U.S. tax rules. All prices are in USD.

Packaging and tracking

Orders are packed to reduce transit damage. Keep packaging until inspection is complete.

A shipment confirmation with tracking is sent to the checkout email. Tracking activates within 24–48 hours after carrier acceptance. Split shipments receive separate tracking numbers and arrive independently. Separate arrival is not treated as a missing item until the last tracking number is delivered.

Address changes and cancellations

Email support@britishhongkong.com before warehouse processing finishes to request an address correction or cancellation. After packing, label creation, or carrier transfer starts, cancellation is closed and the Return Policy applies. The customer pays carrier fees caused by an incorrect address, incomplete address, refused delivery, failed delivery attempts, or an uncollected parcel.

Damage, loss, and delivery inspection

Inspect every item on delivery. Report damage, incorrect items, and missing pieces within 7 calendar days of carrier-confirmed delivery. Include the order number and photographs of the carton, shipping label, inner packaging, complete set, and affected item.

For a parcel marked delivered but not found, check entrances, lockers, mail rooms, household members, neighbors, building staff, and the carrier. After the carrier confirms loss, we send a replacement when in stock or issue a full refund when replacement stock is unavailable.

Contact information

britishhongkong
Email: support@britishhongkong.com
Website: britishhongkong.com
1741 W Taylor St
Clarksville, AR 72830
United States

Effective Date: September 17, 2026