Order Tracking

Order Tracking

After an order ships, a tracking number is sent to the checkout email.

How to track

  • Open the shipping confirmation email and use the tracking link
  • If the email is missing, write support@britishhongkong.com with the order number and checkout email
  • Allow 24–48 hours after the shipped notice for the first carrier scan
  • If the order split into multiple cartons, track each number separately

We cannot change a delivery address after the carrier has the parcel. Email support@britishhongkong.com before fulfillment if the destination must change.

Effective Date: September 17, 2026