FAQ

Where do you ship?

We ship to eligible addresses in the United States only. We do not ship to APO/FPO/DPO addresses, freight forwarders, or locations without carrier service.

How long does shipping take?

Processing takes 1–3 business days after payment authorization, Monday through Friday excluding U.S. federal holidays. Standard delivery is 4–8 business days after shipment. Large or split orders take 5–12 business days after shipment.

Do you offer free shipping?

Eligible U.S. orders receive free standard ground shipping. Expedited delivery, carrier rerouting, reshipping after an incorrect address, refused delivery, and uncollected parcels are not free.

How do I track an order?

Open the shipment confirmation email for the tracking link. Tracking can take 24–48 hours after carrier acceptance to update. Split shipments have separate tracking numbers.

What is the return window?

Eligible unused items may be returned within 30 calendar days of carrier-confirmed delivery. Email support@britishhongkong.com for written authorization before you ship anything back.

How do I report damage or a missing piece?

Email support@britishhongkong.com within 7 calendar days of delivery with the order number and photographs of the carton, label, inner packaging, complete set, and affected item.

How do I contact support?

Email support@britishhongkong.com. Typical response time is Within 24–48 business hours during Monday–Friday, 9:00 AM – 6:00 PM Pacific Time, excluding U.S. federal holidays.